FirstExcelsia Professional Services is looking for empathetic, customer-focused, professional customer service representative to render professional support to customers inquiries, ensuring an easy and enjoyable customer experience.
The accepted customer service representative will be responsible for playing an important role by being a point of contact for clients, maintaining accurate records to improve service delivery to clients, and collectively working with internal teams to resolve issues and cause customer satisfaction.
Professional, empathetic and customer-focused customer service representative generally respond to the inquiries of customers, address complaint and solve problem of customers
This customer service representative role often requires you to have good communication skills, problem solving, computer operating skill, empathy & patience.
As a customer service representative at FirstExcelsia Professional Services you will be working remotely (from home) and will be engaging customers through chat and phone calls interaction.
If you are a professional, customer-focused and empathetic customer service representative capable of handling customer inquiries and ensuring seamless customer experience with FirstExcelsia Professional Services
This Express Tech Academy guide gives detailed information of the customer service representative job description, roles and responsibilities , requirements for the customer service representative remote job role and how to apply for the customer service representative remote job role.
Job Description for the Customer Service Representative @ FirstExcelsia Professional Services
Job Details
Job Title: Customer Service Representative
Job Type: Full-Time
Location: Remote (Worldwide)
Salary: ₦150,000 – ₦200,000 per Month
Industry: logistics and supply chain
Roles and Responsibilities of the Customer Service Representative @ FirstExcelsia Professional Services
As a customer service representative at FirstExcelsia Professional Services, you will be responsible for:
- Responding professionally and quickly to inquiries of customers through email, phone and other communication channels
- Processing the requests of customers and provide accurate and reliable information about the company’s logistics services
- Resolving the complaints of customers efficiently with empathy while making sure that customers get a positive experience
- Building and maintaining a very strong relationship with customers to promote loyalty and long-term satisfaction.
- Cooperating with operations and other internal departments to resolve customer issues in a timely manner
- Maintaining accurate records of customer complaints, interaction and service requests
- Monitoring and following up request of customers to ensure complete resolution
- Preparing regular customer service reports and escalate recurring issues where necessary
- Identifying opportunities to improve customer experience and recommend process improvements.
- Ensuring compliance with customer service procedures and company service standards.
Requirements for the Customer Service Representative Remote Job @ FirstExcelsia Professional Services
- You need a Bachelor’s degree in Business Administration or related field
- You need 1-2 years of customer service experience, preferably within the transportation, logistics, or service industry
- You need to have excellent written and communication skills.
- You must be familiar with operating computers with excellent proficiency in Microsoft Excel and other Microsoft office applications.
- Strong interpersonal and customer relationship management skills.
- You need to have excellent problem-solving abilities along with a proactive approach to handling customer concerns
- You need to have the ability to prioritize responsibilities, multitask and work efficiently under pressure
How to Apply for the Customer Service Representative @ FirstExcelsia Professional Services
Interested and qualified candidates should send their CV and cover letter to Click Here using “Customer Service Representative” as the subject of the email.
Click Here to Learn How to Create a Professional CV and Cover Letter to Land a Job
