If you are a professional customer service representative with good communication skills, patience and empathy for customers and you are looking for a remote job, then this Express Tech Academy guide is for you.
Integra Partners works with a lot (hundreds) of healthcare providers of reliable orthotics, medical equipment and prosthetics to help advance the care of thousands of patients per year.
Integra Partners is looking for professional customer service representatives in other to ensure that they are operating at the highest professional standard for their health plans, health providers and network of patients
As a customer service representative at Integra Partners you will serve as the first point of contact for inquiries from patients and external partners, you will also be expected to manage a large amount of vital documents that ensure their business runs smoothly.
As a professional customer service representative, you are expected to WOW our customer by being dedicated to providing a best in class client experience for all parties both internationally and externally.
As a professional customer service representative at Integra Partners, you will be working in a client-facing environment and value working cross-functionally to deliver innovative clients and member -focused solutions.
Professional customer service representatives are always ready and able to communicate with customers, under the context of their problem immediately and provide help in resolving any inquiries or problems they may have.
You should have a comprehensive knowledge about the services or products you want to offer and this enables you to recommend a solution to their customers immediately.
If the customer complaint is not aligned with the scope of customer service representatives, you will be responsible for revealing the problem to the right internal team(s) and follow up with them regularly for updates on the progress made to resolve the customer complaint.
A customer service representative must be quick, have good communication skills (this ensures you have excellent interaction with customers), possess mastery in product/services rendered and have a positive outlook that isn’t put down by a bad customer interaction.
Exceptional customer service representative skills make up the foundation of excellent support delivery.
This Express Tech Academy guide gives detailed information of the customer service representative job description, roles and responsibilities, requirements for the customer service representative remote job role, qualifications, nice to have skills and additional benefits for the customer service representative remote job and how to apply for the customer service representative remote job role.
Job Description for the Customer Service Representative @ Integra Partners
Job Details
Job Title: Customer Service Representative
Job Type: Full-Time
Location: Remote (Worldwide)
Starting Pay: $18 per Hour
Roles and Responsibilities of the Customer Service Representative @ Integra Partners
As a customer support representative at Integra Partners, you will be responsible for:
- Handling and resolving customer questions and concerns
- Answering 50-60 calls per day on average
- Providing detailed notes and follow-up information in the CRM during each call
- Researching and responding to inquiries using their CRM, internal systems and other software programs
- Managing health plan, other patient or healthcare providers needs and escalate as required
- Routing health plan representatives and providers to appropriate internal resources
- Maintaining a 90% or higher quality assurance score on calls
Requirements for the Customer Service Representative Remote Job @ Integra Partners
- You need to have at least 1-year previous experience in a customer service role at a previous call center and/or healthcare experience preferred
- You need to have the ability to type at least 40 words per minute (WPM)
- You need to be proficient in using a Microsoft Windows operating system
- You need to be proficient in using Internet browsers, Microsoft Outlook, Word, and web-based applications
- You need to have proficient written and verbal English communication skills
- You need to be Detail-oriented and accurate in your work
- You need to have the ability to conduct yourself in a helpful, courteous, and professional manner
- You need to be an active listener skills
- You need to have the ability to work on schedules assigned to you and follow policies regarding attendance and punctuality
- You need to have high-speed home internet connection and a private workspace within your house that’s free from distractions
- You need to have the ability to handle confidential and protected health information in accordance with company policies and procedures.
Qualifications for the Customer Service Representative Remote Job @ Integra Partners
- Desktop Applications
- Typing
- Customer communications
- Microsoft Outlook
- Windows
- English
- Clinical confidentiality policies
Nice to Have Skills for the Customer Service Representative Remote Job @ Integra Partners
- You need to be able to prioritize, organize with excellent attention to detail and problem solving skills
- You need to be able to give sound judgement and have critical thinking
- You must be reliable, able to multitask, highly motivated self-starter and able to work independently within a fast-paced, team environment.
- You must be able to conduct yourself in a helpful, courteous and professional manner
- You must be willing to work overtime as required
- You must be able to follow policies regarding attendance and punctuality
- You must be willing to maintain a climate of collaborative problem solving and teamwork
- You must be willing and able to add value and positive contributions towards the company and department culture
Additional Benefits for the Customer Service Representative Remote Job @ Integra Partners
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid short term disability coverage (location restrictions may apply)
- Company-paid life insurance
- Medical, Vision, and Dental benefits
- Paid Parental Leave
- Paid Time Off (PTO)
- Sick Time
- Quarterly company-sponsored events
- Paid company holidays and floating holidays
- Health and wellness programs
- Career development opportunities
How to Apply for the Customer Service Representative Remote Job @ Integra Partners
To apply as a customer service representative at Integra Partners
You will be taken to Integra Partners application page for this remote role, click on apply and fill the form
Please know that you will need a CV, cover letter and portfolio.
If you don’t know how to do it
Click Here to Learn How to Create a Professional CV and Cover Letter to Land a Job
Click Here to Learn How to Create a Professional Portfolio for Free
Click Here to Apply for the Customer Service Representative Remote Job
