Remote Customer Service Representative Job. If you have customer service experience and are looking for a work-from-home job, Pride Health has a new opportunity that may interest you. The company is hiring a Customer Service Representative for a remote position in the United States.
The pay is $17 to $18 per hour, and the role requires 40 hours of work each week. At the higher rate, that works out to about $720 per week before taxes.
This is a six-month W2 contract, although there may be an opportunity for the contract to be extended or converted.
Job overview
As a Customer Service Representative, you will mainly help patients and community members over the phone. A big part of the job is helping people schedule medical appointments and making sure their information is entered correctly.
The position also requires the use of EPIC software, so applicants should be comfortable working with computer systems and entering information accurately.
Because you will be speaking with patients, having good communication skills and a friendly attitude is important.
One thing applicants should pay attention to is the training period. According to the listing, time off is not permitted during training or nesting for the first 90 days.
What Would You Do as a Customer Service Representative?
This job is mainly about helping patients and community members over the phone.
For example, someone may call because they need to make an appointment with a healthcare provider. You would help them find and schedule the appointment while making sure their information is entered correctly.
The role also involves using EPIC software, so you should be comfortable working on a computer and entering information carefully.
Some of your regular duties may include:
- Answering calls from patients and community members
- Helping people schedule medical appointments
- Using EPIC to schedule appointments
- Entering patient information accurately
- Following the company’s procedures and workflows
- Keeping up with your assigned schedule
- Working with other members of the team
- Providing a friendly and professional experience for patients
Because you will be dealing with people who may need help with healthcare appointments, patience and good communication will be important.
What Experience Do You Need? Remote Customer Service Representative Job
Pride Health is looking for someone with at least one year of customer service experience. Having worked in a healthcare environment would be helpful, but it is listed as preferred rather than the only option.
Experience with scheduling medical appointments is also preferred. If you have done this for at least one year, it could make your experience a good match for the position.
You should also have good attention to detail because the job involves entering and maintaining patient information.
Other qualities the employer is looking for include:
- Good communication skills
- Accurate data entry
- Ability to follow instructions
- Ability to follow established workflows
- Reliable attendance
- A friendly and compassionate attitude
- Ability to work well with a team
Spanish-speaking applicants are strongly preferred. The job posting specifically mentions bilingual Spanish skills, so this is something to keep in mind before applying.
Benefits You May Receive
Eligible employees may have access to several benefits through Pride Global and its affiliates.
These include medical, dental, and vision insurance, along with life and disability insurance.
There are also retirement benefits through a 401(k) plan. Other possible benefits include supplemental insurance, employee assistance programs, legal support, pet insurance, and discounts with participating vendors.
Keep in mind that benefits can depend on eligibility and employment terms. It is always a good idea to confirm the details before accepting an offer.
Who Is This Job Best For?
I think this position could be a good option for someone who already has customer service experience and enjoys helping people.
It may be especially suitable for someone who has worked in a doctor’s office, healthcare call center, appointment scheduling, or another similar environment.
You also need to be comfortable spending a large part of your workday communicating by phone. Good listening skills will be useful because patients may call with different questions or scheduling needs.
The ability to work according to the required schedule is another important part of the job.
Important Location Requirement
There is one detail that applicants should not overlook.
The listing says “Remote.” This means the opportunity is not only intended for workers in the United States. If you are outside the U.S., you can apply simply.
Before applying, check the original listing and confirm that you meet the employer’s location and work eligibility requirements.
About Pride Health
Pride Health is the healthcare staffing division of Pride Global. The company connects healthcare professionals with employment opportunities and provides staffing and recruitment services to healthcare organizations.
Pride Health says it has been providing healthcare recruitment solutions since 2010. Its opportunities include roles in nursing and allied health, among other areas.
Final Thoughts
Overall, this Pride Health remote customer service representative position could be worth considering if you have customer service experience and want to work in a healthcare-related role.
The pay is $17 to $18 per hour, and eligible workers may receive several benefits. The work mainly involves speaking with patients, scheduling appointments, entering information and using EPIC.
If your experience matches the requirements and you are eligible to work in the United States, you can review the original listing for the application details.
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