- Position: Customer Support
- Location: Remote
- Job Type: Flexible/Contract
- Departmment: Customer and Admin Support
- Working Hours: 9a.m – 5p.m
- Payment: Monthly – $700k-$1.2k
Skillset Needed: Customer Support, Customer Inquiries, Shipment Updates and Order Processing, Issue Research and Resolution, Sales Support, Recordkeeping.
This is contract based role that provides support to U.S-based customers at Scale Army Careers.
This remote customer support role is a subsection of the customer and admin support department where the ideal candidate will work with clients and collaborate with inter teams to attend to customer enquiries and transactions, resolve any issues and process order efficiently.
It is basically a customer communication and transaction handling role.
This role of a Customer Suport, demands excellent interpersonal skill in customer communication, organizational and effective document handling, accuracy of information and details -especially in orders and transactions, information coordination across teams.
About the Company -Scale Army Careers
This a recruitment company that provides a platform for international businesses to find remote talents to support them.
They scope of the sectors covered are customer support and administrative support. They find qualified talents globally that can fill these positions.
Requirements for the Role of a Remote Customer Support Job
- Applicants must be from any one of these countries; Nigeria, Egypt, Argentina, Ethiopia and South Africa
- Available to work 9a.m to 5p.m PM CST
- Ready to work fully remote
- Ability to provide communication support through phone, emails or chat
- Capable of handling orders, transaction, documenting details and some account related transactions
- Must fill and complete the application form
- Willing to discuss and show their skill using a video record
- Willing to use other communication channels to reach clients and carry out tasks as the job may demand
- Willing to provide support across teams
- Proficient in both oral and written communication
- Good listening and problem-solving skills
- Detail oriented, easy to approach, and excellent work ethics
- Excellent time management and organizational skill
- Relevant experience in sales, administration or customer service.
Responsibilities for the Role of a Remote Customer Support Job
- Efficiently process customer orders
- Ability to effectively manage and handle order cancellations, changes, replacements, retirnns, refunds, and other issues that may arise competently
- Provide quick response to customer inquiries, orders and other information they may require on returns, products, pricing or their accounts
- Provide accurate information on transactions, updates, tracking information and follow-ups
- Efficiently coordinate and provide delivery updates on shipments, vendors, supply cahin and or across teams
- Report escalated customer issues and follow up for till issue is resolved
- Understand and ensure policies, procedures, standards and expectations are met and matained
- Ensure customer record accuracy and documentation
- Enusure effective follow up, issue resolve, request tracking, order confirmations and enquiries fulfillments
- Prompt response to customer inquiries
- Communication with clients through phone, social media and email
- Utilize CRM tools for records, updates and follow-ups
- Record and communicate clients complaints and feedbacks
- Build customer retention through proper execution of initiatives
- Laisie with other teams to assist in carrying out customer activities and other associated tasks
- Provide simple performance report on customers.
WHY Remote Customer Support Job is in High Demand
Remote customer support assist business customers by resolving their issues or fixing their problems with the brand’s products or services. They may respond to chats, answer questions and enquiries, record clients complaints, They also engage with customers through active communication vis phone calls, emails, chats or social media.
This role is inhigh demand because brands need them to build trust with their customers and ensure their customers loyalty. They are available to work and provide services/support in real time and they sreve as front desk officers for businesses daily operations.
Payment Rates for Remote Customer Support Roles.
Payment rates differs based on experience and skills as well as tools. There are entry level. mid level and senior roles.
Also businesses pay differently too according to sectors.
The following shows what a Monthly pay may look like:
- Small Businesses may pay between 60k to 80k in Naira
- Mid-Level/Fintech Companies can pay from 100k to 250k in Naira
- Multinationals and Banks may pay from 200k to 400k in Naira
- While Remote International Companies may pay from $500k to $1.2k
Factors Affecting Payment Rates for Remote Customer Support Roles
- Skillsets and job scope determine rates of payment
- Industry and location one applies to such as Saas, FinTech, AI, Cybersecurity and so on
- The status and type of emplyment – contract, per project or pat time is a huge consideration
- Technical/computer skills with experience – project management, cloud based, AI use, Calendar management tools and so on
- Work time zones especially with roles for international clients or staff affects rates because of the availability to effieveintly deliver tasks
- Software proficiency – Use of CRM tools
- Ability to demonstrate independent capacity to make creative decisions
- Necessary certifications
- Interpersonal Skills and user research skills.
How to Apply for the Remote Customer Support Job
- Submit your CV and application letter to this link provided
APPLY HERE
CLICK HERE for more more details on the Remote Customer Job
To find more remote job opportunities, CLICK HERE.
Good luck
